Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.

  • Checkout

    When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order: Read More

  • FAQs

    Many of our customers have the the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers. Read More

  • Managing Your Account

    Your email address serves as a convenient way to receive important information about your order and serves as your St. Jude Gift Shop account identification. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information. Read More

  • Opening An Account

    Opening an account is easy. You may create an account at any time by clicking the "My Account" hyperlink in the header or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. Read More

  • Changing/Canceling Orders

    We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed. If you forgot to add something to your order before it was placed, please place a separate order for the additional item. It will ship to you in separate packaging, and will have its own unique order number and tracking link. Read More

  • Valid Payment Methods

    Payment for all goods must be made by credit or debit card. We accept payment with: Visa, MasterCard, American Express and Discover. Read More

  • Privacy Policy

    At ALSAC/St. Jude, we respect the privacy of our customers and the visitors to our website. This statement describes the current information gathering, sharing and privacy practices for our website, www.giftshop.stjude.org Read More

  • Information About Returns

    We want you to be entirely happy with your purchase from us. If you are unhappy with the goods in any way please contact our Customer Service Team at onlinegiftshop@stjude.org or call 1 (800) 746 1539 as soon as possible. Please note that calls to 1 (800) 746 1539 that are not made from a US landline may be subject to a charge. If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund. Read More

  • Security Policy

    At the St. Jude Gift Shop, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128-bit encryption technology to protect your online information. Read More

  • Information About Shipping

    We shall endeavour to dispatch the goods to you as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2 working days or less if the goods are in stock, and in any event within 30 days beginning on the day after you place your order. Read More

  • Terms & Conditions of Sale

    These terms of use set forth the basis on which you are permitted to access and use this website, giftshop.stjude.org Read More