Information About Returns and Refunds

St. Jude Gift Shop Return Policy

 
Last updated September 9, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
 

RETURNS

 
All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 

RETURN PROCESS

To return an item, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
 
St. Jude Gift Shop Returns
Attn: Returns
8150 Nail Road, Facility MS3
Olive Branch, MS 38654
United States
 
You may also use the prepaid shipping label enclosed with your packaging slip. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
 

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     Gift of Donation Acknowledgement Cards
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
Please Note
     ●     For Damaged Merchandise please call 1-800-746-1539 to report a damaged item. Once we have been notified of the damaged item, our team will issue a replacement order to the item. If that item is no longer avilable, our team will assist you in selecting a replacement item, processeing a refund for the items, or transfering the value of the damaged item into a donation to St. Jude Children's Research Hospital. Please Note: Damaged merchandise does not have to be returned. We ask that you dispose of the item in the safest way possible.
     ●     For Refund Requests, once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
     ●     Original shipping costs are non­refundable
     ●     If you have any questions on how to return your item to us, please contact us at 1-800-746-1539 (Monday - Friday 7:00 a.m. to 7:00 p.m. CST) or email us at onlinegiftshop@stjude.org
 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
 
18007461539
onlinegiftshop@stjude.org