my cart - $0.00

You have no items in your shopping cart.

100% of proceeds, after all related expenses, benefit St. Jude.

Frequently Asked Questions

Q.  How can I cancel my order?

A.  Orders cannot be canceled unless the request is made in the same business days that the order was placed.

To cancel the order you may call 1-800-746-1539 to cancel your order if the order was placed in the same day.  If order was placed on a previous day, we can no longer cancel the order.  You will be responsible for returning the merchandise to us if you no longer wish to keep.  

All returns can be sent to:

St. Jude Returns Department

5265 Hickory Hill, Suite 101

Memphis, TN  38141

Q.  Can I add/change/remove items to my order?

A.  After an order has been submitted, we cannot alter an order in any way.  The order would need to be cancelled in the method above, and a new order placed with the corrected merchandise or a second order will need to be processed.

Q.  What shipping methods are offered?

A.  All orders will be shipped with FedEx at a flat rate per service.  Please note, shipping times are based on business days, Monday - Friday.  Weekend days are not included as shipping days.

Q.  What is your Exchange and Return policy?

A.  We will accept any unused product within 60 days from the time the order was placed, however, we do not accept returns or exchanges on merchandise with custom embroidery added.

Q.  I need to return an item, what do I need to do?  

A.  You may contact our Customer Service Department (800-746-1539) regarding any returns. If merchandise was damaged in shipment, please call our Customer Service Department (800-746-1539) as soon as possible and we will make arrangements for a new item(s) to be shipped.

Q.  How do I return/exchange an item?

A.  There should be a prepaid FedEx return label in every shipment You may return your product using the carrier of your choice.  Please fill out the paperwork that came in your shipment so our returns department will know what to do with your return.

Q.  Can I send my item as a gift/place a note with the merchandise?

A.  You may send your item as a gift, but unfortunately we cannot place a message with the order at this time.

Q.  I mailed in a money order/check.  Has my order been shipped?

A.  Once your check clears our bank, your order will be placed and you will receive a confirmation in your email of the order, and then a second confirmation with shipping details after we ship.

Q.  Why don't you offer more shipping options, i.e. UPS?

A.  FEDEX is currently the only shipping option we can offer.

Q.  How long will it take to receive my order?

A.  You may view standard FedEx shipping rates by visiting the Deliver Info section.

Q.  Can I donate my order to a child at the hospital?

A. Unfortunately, due to low immune systems of many of the patients we are not allowed to send merchandise to the patients. We ask that you make a monetary donation in lieu of a gift to the kids at the hospital. 

Q.  Can I request a signature proof for delivery?

A.  No, unfortunately we are not able to add a requirement of signature on delivery

Q.  What will you do with my email address?

A.  Your email address is used to send you the order confirmation and to notify you when your order has shipped.  We do not rent, sell or share your email address with any outside sources.

Q.  Will I receive a receipt in the mail?

A.  We will not mail a receipt. When you set up an account, you will be able to view and print your invoices from the 'My Account" tab on the website.

Q.  Can I write my order off on my taxes?

A. You are not able to write merchandise purchased from the Gift Shop as a tax write-off

Q.  Do you accept purchase order's?

A.  No, we only accept check/money order and credit cards as forms of payment.

Q.  Do you offer backorders?

A.  We do not offer backorders for items.

Q.  Can I have items overnighted or sent two-day FedEx?

A. Absolutely.  These options are available at check-out.  Please note that shipping days are estimated using weekdays.  Weekend days are not considered a shipping day.

Q.  I would like to order some holiday cards with a message imprinted in them.

A.   We don't offer holiday cards that can be personalized. The Holiday cards we sell on the Gift Shop have a pre-printed message on the inside.

Q.  How can I request a merchandise catalog?

A. You may contact us at 1-800-746-1539 or complete the form on the Catalog Request page to request a catalog.

Q.  How can I receive more information about the St. Jude Gift Shop?

A. You may contact us at 1-800-746-1539

Q.  How do I Opt-out of the Gift shop emails?

A. You will have the opportunity to opt-out on the email page that you receive or visit our email management center

Q.  How long will it take for out of stock items to be restocked?

A.  Each item varies as to when quantities will be restocked.  Please check back daily as stock is replenished each day.

Q.  Why am I being charged sales tax?

A. The St. Jude Gift Shop is required by law to charge sales tax in all of the states in which ALSAC/St. Jude Children's Research Hospital has a physical presence. below is a table that includes the states in which we are required to charge sales tax. the combined state and average local sales tax rates are also listed. if your sales tax rate is different the website automatically calculate the rate based on the correct rate.

Combined State & Average Local Sales Tax Rate 2014

AZ 8.17%

IN 7.00%                 

MO 7.58%

PR 5.50%

CA 8.41%              

KY 6.00%               

 NC 6.90%

 TN 9.45%

CO 7.39%              

LA 8.89%                 

NY 8.47%

TX 8.15%

FL 6.62%                

MA 6.25%                 

OH 7.11%

VA 5.63%

GA 6.97%               

MI 6.00%                  

OK 8.72%

WA 8.88%

IL 8.16%                  

MN 7.19%

PA 6.34%

WV 6.07%

Q.  Why am I being charged sales tax on shipping?

A. The St. Jude Gift Shop is required by law to charge sales tax on shipping and freight charges on all orders shipping to the following states.

Shipping is Taxable in the following states:



NM—New Mexico




NY—New York







NC—North Carolina




ND—North Dakota

RI—Rhode Island

WV—West Virginia



SC—South Carolina



NJ—New Jersey

SD—South Dakota