Privacy Policy Statement

Ordering and customer service information

For customer service or to order merchandise call 1-800-746-1539

For other questions about St. Jude call 1800-822-6344

For questions about Touchstone Merchandising Group call 1-877-684-7643

 

The St. Jude Gift Shop privacy policy and general information

Thank you for visiting the St. Jude Gift Shop website. Your privacy is respected and very important to St. Jude Children’s Research Hospital® and the Touchstone Merchandise Group, the owner, operator and credit card processor of the St. Jude Gift Shop website. To better protect your privacy, we provide this privacy policy explaining our online information practices, including the collection and use of information at the St. Jude Gift Shop website. 

The information we collect 
This site collects information such as the visitor's domain name, site traffic patterns and server usage statistics. This information is used to improve the performance and content of our Web pages and to personalize content and layout of our pages for individual visitors.

We may also ask you to provide information when you donate, register or purchase merchandise from the St. Jude Gift Shop website. We will need personal information, such as name, address, telephone number, email address, and credit card number, so that we can process your donation or order, notify you of order status or provide a receipt.

How we use the information 

We may occasionally conduct voluntary surveys on this site. Personally identifiable information collected in these surveys will not be shared. Aggregate results may be shared for analysis by third parties. The aggregate data cannot be used to identify individuals.

We use cookies to store visitors' preferences, alert visitors to new areas of the site, customize Web page content based on visitor interests and record past activity in order to provide better service. Cookies are small text files that do not damage a visitor's system or files. Most browsers will allow a user to accept or deny cookies. If a visitor rejects our cookies, they may still use our site.

St. Jude, or those acting on our behalf, uses web beacons to access St. Jude cookies inside and outside our network of websites. Web pages may contain an electronic file called a web beacon that allows a web site to count users who have visited specific content or sites or to access certain cookies. Cookies allow St. Jude to personalize your experience when you visit St. Jude web sites and those that may precede or follow the stjude.org domain.  This file and technology enables us to target relevant content or information to enhance your user experience. Most browsers will allow a user to accept or deny cookies. If a visitor rejects our cookies, they may still use our site.

 

Disclosing information 
We do not rent or sell customer information to outside marketers. We might use the information you provide to share information about services or products you have requested or to inform you of promotional offers that might be of interest.

We use shipping companies to ship merchandise and a credit card processor for merchandise orders and donations. These companies do not share or use personally identifiable information for secondary purposes.

We do not sell or rent our email lists to third-party organizations. We do share this information with service providers we have retained to perform services on our behalf, but we do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.

We do not rent or sell customer information to outside marketers. We might use the information you provide to share information about services or products you have requested or to inform you of promotional offers that might be of interest.


Links 
This site contains links to other sites. We are not responsible for the privacy practices of sites not owned by St. Jude Children'sResearchHospital or ALSAC. We encourage our visitors to be aware of when they leave our site and to read the privacy statement of any site that collects personally identifiable data

This site may contain links to other sites whose information practices may be different from ours. Because of this, visitors should consult the privacy policies of any site they link to from stjude.org. 

Our commitment to security 
Our server uses Secure Socket Layer (SSL) encryption to protect credit card and other information submitted via the forms on this site. SSL is the industry standard security protocol. All off-line information is securely stored and is accessible only by authorized staff.


To opt out 
The quickest means of unsubscribing from electronic communications is through the Email Management Center or to call 1-800-822-6344.

St. Jude Children's ResearchHospitalwill discontinue contact with any person upon oral or written request. Write: St. Jude Children's ResearchHospital, Attn: Donor Services, 501 St. Jude Place, Memphis, TN38105. You may also call 1-800-822-6344, or email donors@stjude.org.

 

Contact information for more information about this privacy policy

 

Touchstone Merchandise Group
c/o The St. Jude Gift Shop website
7200 Industrial Row Drive

Mason,OH45040

Toll free 877.684.7643 USonly
onlinegiftshop@stjude.org  

 

St. Jude Children’s Research Hospital
Communications
262 Danny Thomas Place
Memphis,TN38105-3678

(901) 595-3306
privacy@stjude.org

 

ALSAC
Public Relations
501 St. Jude Place
Memphis, TN 38105
privacy@stjude.org