St. Jude Merchandise Return Policy
Thanks for shopping with the St. Jude Gift Shop
If you are not entirely satisfied with your purchase, we're here to help.
You have 60 calendar days to return an item from the date you placed the order.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase or your packing slip included in your shippment
- Log in to your St. Jude Gift Shop Customer Account (Click Here)
- Complete the Return Merchandise form located on the left side of your account dashboard
- Contact our customer service department at 1-800-746-1539 (Monday - Friday 7A.M. to 7 P.M.) or email us at email@example.com
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us
1-800-746-1539 (Monday - Friday 7A.M. to 7 P.M.) or email us at firstname.lastname@example.org